Description

Associate IAM Operations Analyst

Location: Remote (Local candidates preferred for occasional onsite collaboration)

Duration: 12-Month Contract

Overview

We are seeking an Associate IAM Operations Analyst to join a growing Identity & Access Management (IAM) Operations team. This role supports day-to-day identity lifecycle activities, access requests, user provisioning and deprovisioning, operational support, and continuous improvement initiatives.

This is an excellent opportunity for someone early in their IAM, Security, or IT Operations career who is passionate about cybersecurity, enjoys helping end users, and wants to grow into a more technical identity and security-focused role.

The team places a strong emphasis on automation, process improvement, and operational excellence. While technical skills are important, attitude, curiosity, accountability, and a continuous improvement mindset are equally critical.

What You'll Do

Process and support user access requests
Participate in identity lifecycle management activities (new hires, transfers, and terminations)
Investigate and resolve IAM-related support tickets
Follow documented procedures and knowledge articles to troubleshoot issues
Escalate complex issues when necessary while ensuring proper documentation
Maintain accurate ticket notes, audit evidence, and operational records
Monitor support queues and prioritize work effectively
Identify recurring issues and recommend process improvements
Partner with engineering teams to help drive automation opportunities
Collaborate with internal stakeholders to ensure secure and timely access management

What We're Looking For

Required Qualifications

Basic understanding of Identity & Access Management (IAM) concepts
General knowledge of IT Security principles
Strong customer service and communication skills
Experience working in a ticket-driven support environment
Experience using ServiceNow or a similar ticketing platform
Ability to write basic SQL queries or leverage tools such as Microsoft Copilot to assist with query creation
Strong documentation and organizational skills
Ability to troubleshoot issues and follow established processes

Desired Qualities

Passion for cybersecurity, identity management, or IT operations
Growth mindset and eagerness to learn new technologies
Ability to identify patterns and recurring issues rather than simply resolving individual tickets
Interest in automation and process optimization
High level of ownership, accountability, and dependability
Strong attention to detail
Comfortable working in a structured operational environment
Collaborative team player who works well with both technical and non-technical stakeholders

Preferred Experience

Exposure to one or more of the following is highly desirable:

Active Directory
Microsoft Entra ID (Azure AD)
Identity & Access Management platforms
Access provisioning and governance
Security operations or IT support
Enterprise application support
Automation and workflow improvement initiatives
Scripting or basic reporting/querying
Agile or Scrum environments

What Success Looks Like

Within the first year, you will:

Independently manage common IAM operational tasks
Build expertise in identity lifecycle and access management processes
Develop a strong understanding of enterprise security and compliance requirements
Consistently deliver high-quality support and documentation
Contribute ideas that improve efficiency and reduce manual work
Become a trusted operational partner for users and internal teams

Ideal Background

This position is ideal for someone with experience in IT support, service desk, systems administration, security operations, or IAM administration who is looking to further develop their career within cybersecurity and identity management.

Key Skills: IAM, Identity & Access Management, Active Directory, Entra ID, IT Security, ServiceNow, Access Management, Customer Support, Process Improvement, Automation.

Job Type & Location

This is a Contract position based out of Appleton, WI.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.