Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Technology Engineering

Identity and Access Management Operations, AVP

Job Summary:

Identity and Access Management Operations is responsible for the overall lifecycle of human and service accounts that have access to domains, servers, databases and locally authenticated applications.

The Identity and Access Management Operations, Assistant Vice President is responsible for supporting the Vice President. This includes assigning work, monitoring completion, ensuring quality execution as well as providing back up support for the Vice President. Additionally, this role is responsible for access management activities within the Applications Team.

The ideal candidate will demonstrate:

· A strong understanding of least privilege, access governance, and security best practices.

· Work ownership, transparency, and sound judgment in decision-making.

· Self-motivation to establish clear priorities, drive accountability, and deliver results under tight deadlines.

· The ability to communicate technical concepts to both technical and non-technical audiences.

Major Responsibilities:

· Queue Management: Complete assigned provisioning and deprovisioning tasks within department required timeframes.

· Assist VP with:

o Assigning and monitoring tickets when needed

o Assist Application Administrators by answering questions and providing training when needed

o Lead parts or all of Application weekly meetings when requested

o Monitoring of third-party schedules as backup to the Vice President

o Respond to Sr Leadership issues/escalations when requested or as backup to Vice President

· Collaborate with Subject Matter Experts: When SOP or Playbook errors are found, partner with subject matter experts to ensure updates occur timely and the team is made aware of any changes.

· Manage Ticket Escalations: Support ticket escalations by working closely with managers and security administrators to resolve issues efficiently.

· Application Onboarding: Support onboarding of new applications and platforms into IAM operational processes.

· Liaise with Support Models: Experience working with and providing direction to global teams, offshore support models, and vendor-managed services.

Regulatory Assurance: Support internal and external audits, regulatory examinations, and evidence collection activities; including Live demonstrations.
Incident & Problem Management: Partner with technology and business teams to resolve access-related issues and minimize operational disruption
Monitor timeliness & Quality Execution: Ensure timely execution of user provisioning, access modifications, deprovisioning, and access reviews in accordance with established service levels and security policies.

Qualifications:

Hard Skills

· A bachelor's degree or equivalent work experience.

· 3+ years of experience in Identity & Access Management, Information Security, or Technology Operations.

· Prior experience in ticketing and queue management.

· Moderate Excel skills for data analysis, including macros, scripting, or formula experience.

· Demonstrated proficiency in both written and spoken English, with the ability to effectively communicate complex ideas and information to diverse audiences

· Experience with IAM tools, ServiceNow, Identity Governance Administration (IGA), Active Directory, Microsoft Azure and PAM platforms.

Soft Skills

· Previous customer service skills and a passion for delivering excellent customer service

· Proven experience working with integrity, accountability, and a strong risk mindset.

· Strong attention to detail and the ability to work independently

· Experience with working with and providing direction to third party offshore service providers

· Preferred experience in the financial sector.

Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.

The typical base pay range for this role is as follows:

$92k – $123k

depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

Our hybrid work schedule is four days on-site and work remotely one day per week.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.